Returns & Refund Policy

Our Commitment

At Hu Med, we are committed to providing quality medical equipment and excellent after-sales service. If you are not satisfied with your purchase, please contact us and we will do our best to resolve the issue.

Return Eligibility

Items may be returned within 7 days of delivery if they meet all of the following conditions:

• The item is unused, unopened, and in its original condition
• All original packaging, accessories and documentation are included
• You have the original invoice or proof of purchase
• The item has not been registered or activated (where applicable)

Non-Returnable Items

Due to the nature of medical equipment, the following cannot be returned:

• Test strips, lancets, glucometer consumables (hygiene reasons)
• Opened or used first aid supplies
• Custom or specially ordered hospital furniture
• Items that have been used, assembled or installed
• Items damaged due to misuse, accidental damage or negligence
• Items marked as “Final Sale” or sold at clearance

How to Return

Refunds

Once we receive and inspect the returned item, we will notify you. If approved, refunds are processed as follows:

• Bank Transfer / Online Payment: Refund within 5–7 working days
• Cash on Delivery: Refund via bank transfer (account details required)
• Koko / Mintpay instalment: Handled through respective payment provider — please contact us

Shipping fees are non-refundable unless the return is due to our error or a defective item.

Damaged or Defective Items

If you receive a damaged or defective product, contact us within 24 hours of delivery with:

• Clear photos of the damaged item
• Photos of the outer packaging
• Your order number

We will arrange a free pickup and provide a full replacement or refund at no additional cost.

Contact Us for Returns